Delivery and questions
How much is delivery in Lagos?
Lagos delivery is priced by road distance from our shop in Lekki Phase 1: ₦1,000 plus ₦300 per kilometre, rounded up to the nearest ₦100.
Checkout shows the exact price once you choose your address.
How much is delivery to the rest of Nigeria?
Delivery to any address in Nigeria outside Lagos costs ₦20,000.
Do you deliver outside Nigeria?
Yes, we deliver worldwide. Delivery costs:
Australia: ₦130,000
Canada: ₦100,000
Ghana: ₦80,000
Kenya: ₦110,000
Liberia: ₦80,000
Malta: ₦100,000
Mexico: ₦100,000
Portugal: ₦100,000
Sierra Leone: ₦90,000
South Africa: ₦110,000
Spain: ₦100,000
United Arab Emirates: ₦120,000
United Kingdom: ₦85,000
United States: ₦100,000
Zambia: ₦100,000
Any other country: ₦100,000
How long will my order take?
Orders that need making or processing usually take 5 to 10 working days, unless the product says otherwise. Delivery starts once your unit is ready.
In Lagos, we usually deliver the same day or the next day. To other states in Nigeria, DHL usually takes up to 5 working days from pickup. Delivery times can vary.
Can I pick up my order?
Yes. Pickup is free from 44b Fola Osibo Road, Lekki Phase 1, Lagos, Nigeria. Choose pickup at checkout and we send you the pickup details on WhatsApp.
How do I pay?
Choose Pay now at checkout to pay by card, bank transfer or USSD with Paystack.
Or place your order and pay with us on WhatsApp.
Can I return or exchange my hair?
All sales are final and we do not give refunds. We may exchange hair that is unused, unaltered and in its original condition.
In Nigeria, tell us about any issue within 24 hours of receiving your order. Outside Nigeria, contact us as soon as it arrives. Custom-coloured units cannot be exchanged.
What is the difference between raw hair and donor hair?
Raw hair is human hair with minimal processing, so it keeps its natural texture. Donor hair comes from a single donor, and how much it has been processed depends on the collection.
What do 4x6 and 6x6 closures mean?
The numbers are the size of the lace in inches. A 4x6 closure gives a neat finish with less lace to manage. A 6x6 closure gives more room to part your hair and more ways to style it.