Return and exchange policy
We are committed to delivering premium-quality human hair and ensuring every client has a positive experience. Due to the nature of our products, all sales are final and refunds are not offered.
That said, exchanges may be considered under the guidelines below.
Exchange conditions
- Items must be returned unused, unaltered, and in their original condition.
- Any hair that has been worn, installed, styled, cut, bleached, tinted, washed, or had products applied will not be accepted.
- Lace closures, lace frontals, wigs, or bundles that show any form of alteration are not eligible for exchange.
Exchange time frame
- For customers within Nigeria, any issue must be communicated within 24 hours of receiving the item.
- For customers outside Nigeria (including the UK, US, and other countries), we understand international delivery timelines may vary. In such cases, clients are required to contact us immediately upon receiving their hair if there is any concern. Timely communication is essential for an exchange to be reviewed.
Custom orders
- Custom-colored units are created strictly according to the client’s request.
- For this reason, custom-colored wigs are not eligible for refunds or exchanges.
Exchange value
- Where an exchange is approved, it will be for an item of similar value to the original purchase.
- Any price difference must be settled before the exchange is processed.
We appreciate your understanding and thank you for choosing us.